April 27, 2022 – Online mental-health companies Done and Cerebral have grown quickly since they were founded in 2019 and serve tens of thousands of patients between them. Both companies charge patients monthly subscription fees to manage their prescriptions, rates that are higher than what they pay nurse practitioners to manage the patients. They reinvest profits in advertising on Instagram, TikTok, and Google to attract new patients.

Some Cerebral clinicians have similarly had their prescriptions blocked or delayed for Adderall and other controlled substances, including benzodiazepines used to treat anxiety, due to pharmacists’ concerns about the prescriptions, according to people familiar with the company’s operations.

“There have been incidents where prescriptions have been temporarily delayed by pharmacies due to confusion around today’s telehealth policies,” Cerebral said. “This is an industrywide issue that we’ve seen and experienced with pharmacies across the country.”


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