American Addiction: Man with a Plan –
April 22, 2019 – Many patients first interact with AAC through the company’s websites, which include Recovery.org and Rehabs.com. Until recently, it was easy to mistake the websites for independent, informational referral portals; only if you clicked on the “Who Answers?” link next to a hotline number would you learn that the lines were answered by AAC representatives. Last summer, members of a US House of Representatives subcommittee investigating the rehab industry pressed Cartwright on the transparency of the websites. “We were the only ones criticized about it, which I think is quite odd,” Cartwright told me, adding that AAC’s competitors have similar sites “and none of those websites are transparent and clear.” Today, AAC’s sites are clearly labeled as “An American Addiction Centers Resource.”
