“WE’VE BEEN TRYING TO REACH YOU ABOUT YOUR CAR WARRANTY” –

July 13, 2022 – Beyond the financial repercussions, there’s a steep emotional cost for people who don’t lose a dollar, mental health experts say. Constant scam attempts can increase stress levels and strain relationships. Their negative impact on mental health is even worse when the scammers target people based on perceived weaknesses, like advanced age, loneliness or, in McCarroll’s case, an ongoing illness. That anxiety can spread to their worried family members, they say.

Irene Kenyon’s family was in a good position to avoid scams. She’s the director of risk intelligence at risk assessment company FiveBy, and her father has two engineering master’s degrees. But in 2017, she got a panicked call from her mother. Her father had gone out and bought $6,000 in gift cards at Target for a phone scammer who claimed to be their grandson. The man on the phone said he was in jail and needed to be bailed out. By the time Kenyon reached her dad, it was too late. He’d read the gift card numbers out over the phone. “What these people do is play on people’s emotions, they play on the fact that grandparents love their grandkids more than you can imagine, and all their logic will fly out the window,” Kenyon says. They reported the case to the police, and a special program in their state was able to reimburse them for part of the lost money.  At the time, her parents were embarrassed and she was angry, but now they talk every day and go over anything suspicious. She has taught them to never answer any of the unknown calls they get a day and to look closely at emails. She says they’re still tense about falling for something, and she worries about them day and night. 

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