JUL 13 2019 – “First of all, I’d tell them that I’m sorry that their child’s using the product,” said Burns, who joined Juul in late 2017. “It’s not intended for them. I hope there was nothing that we did that made it appealing to them. As a parent of a 16-year-old, I’m sorry for them, and I have empathy for them, in terms of what the challenges they’re going through.” … The company has tried to combat youth use by shutting down its social media accounts and pulling fruity flavors like creme and mango from retailers. So far, that hasn’t stopped criticism. The company’s hometown of San Francisco banned sales of e-cigarettes last month.
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